Nestlé Nutrition: a Magento 2 Case Study

Nestle Nutrition Magento 2 case study

The Nutrition market: size and segments

Nutrition is at the confluence of health /well being and food & beverage.

Nutrition is a huge market as Dietary Supplements expected to reach US$ 252.1 Billion by 2025, with a healthy (pun intended) CAGR of 7.4% between 2015 and 2025. (1)

You can segment this market it in different ways:

  • By customer demographics: infants, men, women, senior, animals
  • By application or health concerns: diseases, ageing, food intolerance, beauty, sports
  • By distribution channels: supermarkets, specialty stores, pharmacies, direct
  • also by form (i.e. pills, gels), ingredients (i.e. vitamins, amino acids…) and geographies

Future Market Insights (FMI) “Dietary Supplements Market: Global Industry Analysis and Opportunity Assessment, 2015 – 2025

The biggest segments in Nutrition are:

  • Women
  • General well being and weight loss 

The highest growth in Nutrition segments are:

  • The pharmacies/drugstores channel, expected to register a healthy CAGR of 7.6%  in value
  • Sports and nutrition segment with a forecast CAGR of 8.9% vs general well being with a forecast CAGR of 6.9%

Nestlé Healthcare Nutrition

In 2011, Nestlé founded an Institute of Health Sciences which mission is to develop scientific methods to improve health through nutrition.  They run a lot of research from genetics to diet and lifestyle.

Like many of us, they believe that what we eat every day has the most impact on our health.

The commercial arm, the Healthcare Nutrition division of Nestlé generated CHF 16Bn in sales in 2018 (2). The key applications they cover are:

  • gastro instestinal
  • age care
  • pediatrics
  • obesity
  • critical care/ surgery
  • brain health
  • cancer/ oncology
  • food allergy
  • metabolic diseases

Nestlé Nutrition online store on Magento 2

eStepCheckout

Nestlé launched a B2C webshop: nutricaoatevoce.com.br in Brazil. This Magento 2 store is a new and fully owned distribution channel for Nestlé in the Latin America region.

Key advantages for local consumers:

  • access to the wide range of Nestlé Healthcare nutrition products
  • discounts and promotions
  • multi-channel way to contact the store including telesales, online chat, email and Whatsapp
  • cart sharing to health professional can recommend the exact product to their patients
  • easy payment options including installments and recurring billing
  • shipping all over Brazil

The back end innovations they implemented in their Magento 2 store:

  • Fulfillment: possibility for products to be delivered by different distributors
  • Design: scalable and extensible
  • Payment: subscription/ recurring payment customization
  • Conversion Optimization:
    • possibility to close sales via telesales
    • One Page Checkout which we are proudly powering.

Read more about those features developed by Magento Agency Webjump

References:

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Thien-Lan WeberAbout Thien-Lan Weber

Thien-Lan is the Chief Marketing Officer at OneStepCheckout. She's a Marketing expert with 20 years experience across Europe and Asia Pacific including Accenture, Clarins, Johnson & Johnson, eBay and PayPal.

Thien-Lan loves connecting people and helping retailers get the most out of eCommerce. As such, she recently joined the board of ExtDN (Extension Developer Network).

She grew up in Paris, holds a Master of Science in Management from HEC Paris and currently lives in Oslo, Norway with her husband and two children.